Terms and conditions

The Net Promoter Score (NPS®) is an score that varies from -100 to 100 and measures the probability with which customers recommend a product or service to their neighbors (family, friends, colleagues, etc). The Net Promoter Indicator is used to measure the general satisfaction of the customer with the product or service of a company and its loyalty to the brand.

1No more long surveys

The net promoter indicator is based on only 2 simple questions for our clients.
Through a fully customizable survey, SatisFactor will compile the answers of your customers and will present it to you in detail along with other metrics in your Dashboard Control.

NPS Satisfactor
NPS Satisfactor

2Open Question

The second question consists of a form and that's when the real power of the NPS goes into game. Allows the customer to explain the rating with their words delivering information key that will allow you to improve your service effectively.


Customers Segment


Based on the qualification of each client (0-10), they will be segmented according to their score in one of these 3 categories:


DETRACTORS

They vote between 0-6
NPS Detractor

Annoying or unsuspecting customer, will leave our service as soon as possible and worse, will speak ill of our service.

Passive

They vote between 8-7
NPS Neutro

Client that can leave us at any time and that could become a Detractor.

PROMOTERS

They vote between 10-9
NPS Promotor

Satisfied customer, will recommend our company to other people and will attract to potential customers.


Focus the business on your NPS®


Once you have segmented your clients, you calculate the NPS® average of your business in a very simple way, whose value can vary between -100 and +100. Some actions to improve your indicator are:


How to use the Satisfactor data?

  • Analyze your detractors, communicate with them and invert their perception.
  • Focus your efforts on actions related to your customers' feedback.
  • Seduce your Neutral clients and transform them into new promoters.
  • Generate campaigns and use your promoters to obtain new customers.
Fórmula NPS

Simple, effective and universal.


Some benefits of using NPS® in your company are:


  • It's simple and easy to implement (SatisFactor).
  • You can use a cross metric for the entire company.
  • Seduce your Neutral clients and transform them into new promoters.
  • It will bring you closer to your customers and allow them to become loyal.
  • Generate campaigns and use your promoters to obtain new customers.
  • Leakage or loss of customers will decrease.
  • You will achieve sustained growth thanks to the recommendation of your business.
  • You can compare yourself and measure yourself with other companies.
Beneficios SatisFactor

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