Terms and conditions

The following terms and conditions govern the use of the Satisfactor.io website and all content, services and products available through it. The website is owned and operated by SatisFactor ( satisfactor.io ). The Service is offered subject to your acceptance without modification of all the terms and conditions contained herein and all other operational rules, policies (including, without limitation, the SatisFactor Privacy Policy ) and procedures that may be published occasionally on this Site by SatisFactor (collectively, the "Agreement").

Read this Agreement carefully before accessing or using the website. By accessing or using any part of the website, you agree to be bound by the terms and conditions of this agreement. If you do not accept all the terms and conditions of this agreement, then you will not be able to access the website or use any service. The website is only available for people over 14 years of age.


If you create an account on the website, you are responsible for maintaining your security and for all activities carried out on it or for any other action taken in relation to the account. You must immediately notify SatisFactor of any unauthorized use of your account or any other breach of security. SatisFactor shall not be liable for any act or omission on its part, including damages and losses of any kind incurred as a result of such acts or omissions.

You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any law in your jurisdiction (including, among others, intellectual property laws).


You can only use the Service to request comments about your own products, services or brands. You can not use it to conduct general market surveys of products, services or brands that have not been provided or that do not belong to you.


The customer's data will be and will remain its property. "Customer Data" means any profile information, data and other content or information provided by you, directly or indirectly to SatisFactor in relation to your use of the Service, including, but not limited to, the data, content and related information. with your business SatisFactor will only use the Client Data in accordance with the Privacy Policy of SatisFactor, to avoid doubts, this includes, among others, the use of customer data to create reports, improve the service and provide better functionality to our customers.


Some Service accounts may be provided for a fee or other charge. If you choose to use this type of account, it is because you accept the applicable sales terms, prices, payments and billing policies. SatisFactor may add new services with additional fees and charges or change rates and charges for existing services at any time and at its sole discretion.


If you cancel your subscription, you will not receive any refund or money for unused time, any license or subscription fees for any part of the Service, any content or data associated with your account or for any other reason.

Subscription terms

You acknowledge and agree that you will be responsible for paying all fees owed for the full term of your subscription, whether or not you cancel the subscription before the end of the term. You further acknowledge and agree that the term of your subscription will be renewed automatically for additional successive periods equal to the period of your initial term, unless you provide SatisFactor with a notice of your intention not to renew your subscription at least 30 days before the end of the term. current subscription term.

You are solely responsible for canceling your account correctly. A request by email or phone to cancel your account is not considered cancellation. You can cancel your account at any time by clicking on the My Account link in the global navigation bar at the top of the screen. The Account screen provides a simple cancellation link.

We reserve the right to keep your Content on our systems without a time limit. We will use this content anonymously to perform comparative evaluations with other companies. We do not guarantee that we can recover your information once your account is canceled.

SatisFactor in its sole discretion, has the right to suspend or cancel your account and reject any current or future use of the Service, or any other SatisFactor service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to it and the loss and resignation of all Content. SatisFactor reserves the right to refuse service to any person for any reason at any time.

Payment information

Any information you provide in connection with a purchase or transaction or other interaction of monetary transactions with the Service must be accurate, complete and up-to-date. You agree to pay all charges incurred by the users of your credit card, debit card or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with the Service at the prices when such charges are incurred .

You must pay all applicable subscription fees, including sales taxes, indirect taxes, services, use or others that are related to or arising from the Service and / or this Agreement, excluding taxes based on the net income of SatisFactor. .

Restricted use

You can not use SatisFactor to fully or substantially replicate the products or services offered by SatisFactor including content or the creation of a similar platform. If SatisFactor believes, in its sole discretion, that it has violated or attempted to violate these terms or the spirit of these terms, its ability to use and access SatisFactor may be revoked temporarily or permanently, with or without notice.

Intellectual property

This Agreement does not transfer to you any intellectual property of SatisFactor or third parties, all rights, titles and interests in or to that property will be maintained (between the parties) only with SatisFactor.

SatisFactor, its logo and all other trademarks, service marks, graphics and logos used in relation to SatisFactor, or the website, are trademarks or registered trademarks of SatisFactor's licensors. Other trademarks, service marks, graphics and logos used in connection with the Service may be trademarks of other third parties. Your use of the Service does not grant you any right or license to reproduce or use any trademark SatisFactor or third party.

Restricted Use

In relation to the Customer Data, you hereby declare and guarantee that:

Any personally identifiable information about the end users that you provide to SatisFactor was, is and will be collected with the informed consent of said end users.

You have obtained all rights, releases and permissions necessary to provide such Customer Data to SatisFactor.

The collection, use and disclosure of such information by you does not violate any law or right of any third party, including, but not limited to, the following: Intellectual property rights, privacy rights or publicity rights, and is not incompatible with the terms of the applicable privacy policies. SatisFactor is not responsible nor assumes any responsibility for the data of the client that you or any other user or third parties provide or transmit through the Service. You will be solely responsible for the Customer's Data and the consequences of its use, disclosure or transmission and agree that SatisFactor only acts as a passive conduit.


SatisFactor has implemented high security measures and according to the most industry standard, designed to protect the data of our customers and their users from accidental losses and unauthorized access, use, alteration or disclosure. However, you acknowledge that SatisFactor can not guarantee that unauthorized third parties can overcome these measures.

Use of your name

You agree that SatisFactor may use your name, logo or any other word or identifying mark used by or associated with you to identify you as a SatisFactor customer, for your use in connection with marketing, promotion and advertising of the Service, to use in customer references, case studies that involve it and to use in other activities related to the business.


SatisFactor reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically to see the changes. Your continued use or access to the Service after the publication of any change in this Agreement constitutes acceptance of those changes. SatisFactor may also, in the future, offer new services and / or features through the website (including the publication of new tools and resources) which will be subject to the terms and conditions of this Service.

Cancellation or account closure

SatisFactor may cancel your access to the service in whole or in part, at any time, with or without cause, with or without notice and immediately.

All provisions of this Agreement will remain in effect after the cancellation, including, but not limited to, ownership provisions, warranty exclusion, indemnification and limitations of liability.

Warranty exclusion

Neither SatisFactor nor its suppliers or licensors guarantee that the Service is free of errors or that access to it is continuous or uninterrupted. You understand that, at your own discretion and risk; download, or obtain content or services through the website.

Limitation of liability

Under no circumstances will SatisFactor, or its suppliers or licensors, be liable for any failure or delay that is beyond its reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

Declarations and warranties

You represent and warrant that your use of the Service will be in strict accordance with the Privacy Policy Satisfactory, with this Agreement and with all applicable laws and regulations (including , among others, the laws or local regulations of your country, state or city) or other governmental area with respect to online conduct and acceptable content, and including all applicable laws, of the country in which you reside, with respect to the transmission of technical data.

You declare that your use of the Service will not infringe or misappropriate the intellectual property rights of any third party.


You agree to indemnify and hold harmless SatisFactor, its contractors, its licensors and their respective directors, officers, employees and agents against all claims and expenses, including attorneys' fees arising from your use of the Service and the violation of this Agreement.

Miscellaneous Provisions

All these provisions constitute the entire agreement between SatisFactor and you, and can only be modified by a written amendment signed by an authorized SatisFactor executive, or by the publication by SatisFactor of a revised version.

If any part of this Agreement is held to be invalid or unenforceable, that part will be construed as reflecting the original intention of the parties, and the remaining parts will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any instance, will not waive such term or condition or any subsequent breach.

You may assign your rights under this Agreement to any party that consents and agrees to be bound by its terms and conditions; SatisFactor may assign your rights under this Agreement without condition. This Agreement shall be binding upon and inure to the benefit of the parties, their successors and permitted assigns.